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Carolyn Reid

Hi, I am Carolyn Reid. I am a Management Consultant in the Phoenix, AZ area.

Summary: My name is Carolyn Reid and my passion is in providing significant improvement to the client's business. I prefer a holistic approach to providing solutions, by analyzing the business to determine where changes can make the most significant impact. How am I different, what can I bring to you as a client: - I use an approach derived from my experience being "thrown" into very difficult positions in the past to turnaround a business, solve a major problem, implement major change or implement organizational change. - My work is all about what I can bring to the client or employer - bottom line is what counts. - In my work I am self motivated, driven and determined to ensure successful outcomes. - The key to the value I provide comes from my ability to quickly understand the organization's business, its industry, specific pain points and culture. Over 15 years experience in portfolio management (Project Portfolio Management and Corporate Portfolio Management) business process improvement, IT management and IT governance, technical project management, program management and strategic planning consulting. I have worked with companies in many different industries including telecommunications, manufacturing, aerospace, energy, automotive, pharmaceutical, banking, insurance, government, military, healthcare, software and professional services. As a problem solver, I have provided business solutions to organizations with concerns in the areas of customer satisfaction, strategic alignment, project management and portfolio management processes, organizational change management, IT strategy and business process re-engineering. Contact me at 602-882-5292 if I can help your business solve a major problem!

Carolyn Reid's Background

Carolyn Reid's Experience

Managing Consultant at MSS Technologies

June 2012 - Present | Phoenix, Arizona

Developing practices in Organizational Change Management, Project Portfolio Management, Application Rationalization and Project Management Office (PMO). Building thought leadership through papers and blog posts in these areas. As Prosci® certified instructor, trained consultants in Prosci® Change Management course. Texas Medical Center, Consultant Delivered IT and Business Roadmap providing recommendations for replacement of many systems with an ERP system and improving processes and services to meet their business needs. JDA Software, Consultant Continued work with JDA, led Community of practice for Change Management. Led Change Management on a large-scale transformational project spanning many processes and functional areas. Led Change Management efforts for the Organizational Change Management Rollout across JDA.

Independent Management Consultant and Research at CSR Consulting

March 2012 - May 2012

Implement Organizational Change Management across JDA Software, included process and tools development and training. Developed Project Management processes and training to establish the PMO.

Sr. Manager, Management Consulting, Expert in Portfolio Management, Application Rationalization at Guident Technologies, Inc.

2008 - November 2011

Developed Practice specializing in Portfolio Management, Project Management, Business Transformation and Process Improvement. Negotiated partnerships, developed white papers, targeted solutions, marketing and contracts. Led internal training program for PMP certification. Presented at Oracle Conference in 2011 and 2012. US Air Force, Consultant (with Active Secret Clearance) Led multi-year, multi-million dollar enterprise wide business transformation program for the Air Force for Portfolio Management, Project Management and Investment Management. Other Projects: for Hydro Quebec, implemented Enterprise Portfolio Management and Process Performance solution. For USSOCOM (US Special Operations Command), turned around failing project which centralized budgeting data and designed business case development solution. For Honeywell, continued work for Project Management Program providing Process Improvement and Training for large user population.

Managing Consultant, Portfolio Management and Project Management Consulting Practice at Headstrong

January 2008 - April 2008

Working with a large cross-functional team, provided a large-scale, high value process and technology solution.

Catholic Healthcare West PMO, Portfolio Management Director and Applications Program Manager at Perot Systems, Principal Consultant: Contracted to CHW

2006 - 2008

Developed Perot Systems Portfolio Management and IT Governance consulting methodology. Catholic Healthcare West, Portfolio Management Director, PMO To solve the problem of high project failure rate, led large-scale modernization efforts across the technology and processes of the PMO. Led Change Management to ensure success for the program.

Managing Consultant, Established Portfolio Management Consulting Practice at Headstrong

January 2005 - July 2006

Established Headstrong Portfolio Management Practice for Public Sector. Developed consulting methodology & hired, trained and managed consultants. Led business development & strategic planning for the practice. Brought in $1,000,000 + contract in first week. Developed proposals and SOWs and negotiated and managed contracts. Defense Logistics Agency (DLA), Lead Consultant to CIO (on IBM / Headstrong team) Led multi-year, multi-million dollar process and technology solution across their projects and IT systems. This included leadership of Change Management for the transformation. AARP, Engagement Manager Turned around failing project. Improved their project management processes and systems. General Services Administration, Public Building Service (PBS) OCIO, Consultant Developed IT future state strategic plan providing considerable cost savings.

Consultant, Portfolio Management, Project Management, Process Improvement at CSReid Consulting, LLC

October 2003 - 2005

Independent Business Consultant: Engagement Manager, Business Development, Software and Process Solutions, Speaker, Writer, PMI Trainer. CSAA (Northeast region AAA) Set up Project Management as a service to the company: Improved Project Management and Budgeting. CNA Insurance Led implementation of solution for six-sigma business process improvement and application rationalization. Washington Mutual (Banking) Led quick turnaround project to set up best practice project portfolio management process and technology.

Managing Principal at Artemis International

2001 - 2003

Managing Principal, Director IT Consulting and Portfolio Management Consulting. Leader on new product development team. Team leader for world-wide Project Management and resource Management process transformation for Pfizer. For Exelon, led project to develop a Project Portfolio Management solution for recently merged business. Established Energy industry best practice. Operation Improvement $3 million ROI.

Carolyn Reid's Education

George Washington University

1998 – 1999

Project Management

Arizona State University

1994 – 1995


University of Florida

1979 – 1981

Mechanical Engineering


Prosci® Certified Trainer

Concentration: Authorized Training Provider

Activities: Prosci® courses completed: Prosci® Change Management Practitioner's course, Prosci® Train the Trainer, Prosci® Advanced Change Management

Carolyn Reid's Interests & Activities

Solving Problems, Providing excellent business results, Providing organizational change management, project management, project portfolio management. Training.

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